We will repair any item purchased through the online store. Products purchased through one of our retailers must be returned to the retailer to process the repair. We do not support products that have been purchased from a non-authorized Ashley Morgan Designs retailer.
We offer repairs due to user wear, production fault, lost earring mates, or any other alteration to a piece of Ashley Morgan Designs jewelry. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase on our online store. After one year, repairs may incur a charge. Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner’s expense plus the shipping charge.
• For elective repairs there is a $25 service charge plus the cost of additional materials and shipping.
• Half pairs of earrings cost half the price of a full pair of earrings plus shipping.
Pricing and guidelines for ring resizing are as follows:
• Stacking rings including stones along band cannot be sized down; requires reordering a different size. Please contact us regarding your ring to see if it possible to resize.
• Other rings can be sized down for a $25 charge for silver or $30 charge for gold rings.
• Based on stones or designs, not all rings can be resized, so please contact us at (415) 205-6228 for more information.
• Sizing up rings less than 2 sizes is offered free of charge for all rings unless resized process will cause damage to the stone. In that situation, resizing will incur the same charge as sizing down (see above). You will always be contacted before this work is begun if it will incur a charge.
• It is possible to size a ring up more than 2 sizes, unless it is a One-of-a-Kind piece. This is the same cost as sizing down (see above).
We do our best to accommodate the repair requests, but due to the nature of our products, some components may not be available for repair of older products. Should an item need to be returned for repair, please contact our office to receive a return authorization number. Products for repair should be shipped to the address below. Please clearly mark all packages with your authorization number; we are unable to accept unauthorized returns and will not accept these packages.
Ashley Morgan Designs
210 Post St. Suite #1115
San Francisco, CA 94108